Job Description
The Role:
MDA Space IT is seeking a customer-focused leader to oversee the Tier 1 Service Desk and Tier 2 Deskside Support teams serving all Quebec sites, including Sainte-Anne-de-Bellevue, Baie-d’Urfé, Kirkland, St-Hubert, Gatineau, and St-Bruno-de-Montarville.
Reporting to the Manager – IT Operations, the Supervisor – IT Operations is responsible for delivering reliable, high-quality end-user IT services while promoting a consistent and positive customer experience. The role provides leadership in service delivery, operational improvement, stakeholder communication, and team development.
This position leads a team that supports end users, resolves complex technical issues, and implements practical solutions that align with business needs and service expectations.
The Supervisor also works closely with IT and business partners to strengthen systems, improve processes, and support hiring, employee development, engagement, retention, and succession pl...