Supervisor, Inside Retention - South Atlantic

Full time Supervisors of Office and Administrative Support Workers

Quick Snapshot

For this role, we are looking for proven sales management / supervisory experience. The right candidate will have previous experience supervising a team of inside representatives who are retaining small and medium sized business customers. The candidate can expect to work in the office every day (100%). The office location for this position is: 499 South Gloster, Ste B2 – Tupelo, MS 38801 and all candidates should be able to commute to this location.

I. Job Summary

Supervises the South Atlantic Area Retention Desk. The Retention Desk consists of 18 Account Associates that take inbound cancellation request call activity. Manage the South Atlantic Area's account retention program and assign retention responsibility to the appropriate Account Associate.

II. Essential Duties and Responsibilities

Work with South Atlantic leadership to establish and or refine cancellation processes. These processes would include:...