Location
oslo, oslo, Norway
Posted
July 15, 2026
Job Description
Trintech are a multi-award-winning cloud-based Fintech provider and we are seeking a dynamic and driven Team Lead to drive strong individual and team performance for our Trintech Support team. The Team Lead will build, lead and evaluate diverse our EMEA support team with a goal of delivering customer service and product support excellence.
**WHAT YOU'LL DO**
- Supervise Support team of 5 Application Support Consultants to ensure high performance and maximize staff utilization.
- Ensure all team policies and procedures are understood and adopted
- Collaborate with other supervisors and staff to administer scheduling and to assure 24/7/365 coverage of all phone queues and support channels
- Responsible for all performance related activities including the establishment of SMART goals as well as all performance conversations and reviews
- Collect, report, coach, and act on metrics specific to team performance and current client status to improve team performance and custo...
**WHAT YOU'LL DO**
- Supervise Support team of 5 Application Support Consultants to ensure high performance and maximize staff utilization.
- Ensure all team policies and procedures are understood and adopted
- Collaborate with other supervisors and staff to administer scheduling and to assure 24/7/365 coverage of all phone queues and support channels
- Responsible for all performance related activities including the establishment of SMART goals as well as all performance conversations and reviews
- Collect, report, coach, and act on metrics specific to team performance and current client status to improve team performance and custo...