Location
South-Africa, gauteng, South-Africa
Posted
July 04, 2026
Job Description
We’re looking for a Supervisor - Customer Retention & Collections to lead and support our Retention, Collections, and Escalations teams. This role is critical to delivering a world‑class customer experience while meeting business goals related to churn reduction, cash collection, and resolution of high-level concerns.
The ideal candidate will bring a passion for coaching and development, a track record of operational improvement, and a strong understanding of customer experience best practices.
Requirements Lead & Develop Teams: Supervise team leads and representatives across Retention, Collections, and Escalations. Provide regular coaching, performance feedback, and development support. Drive Operational Excellence: Identify trends, roadblocks, and process gaps. Partner cross‑functionally to advocate for solutions that improve customer outcomes and internal efficiency. Support Escalations: Oversee the escalations queue, ensuring prompt, professional responses to high...