Supervisor, Crew Support & Experience

Royal Caribbean Group

Full-time Supervisors of Transportation and Material Moving Workers
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Location
Pasay, Metro Manila, Philippines
Posted
June 19, 2026

Job Description

Essential Duties and Responsibilities:


  • Manage the daily operations and the productivity of direct reports. Ensure that objectives are consistently met, such as the required service levels and KPI’s for Calls and Chats.

  • Conduct regular performance reviews and provide consistent feedback to direct reports and management. Monitor performance and implement improvements.

  • Ensure resolution time frames are achieved along with the delivery of quality customer service.

  • Coordinate and monitor the work product between Tier 1 Agents and resolution partners.

  • Continually review internal application systems, procedures and processes to ensure operational efficiency.

  • Work closely with Senior Support by communicating Team’s expectations; planning, monitoring, and appraising Team’s results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.

    • Job Details

    • Job Type
      Full-time
    • Category
      Supervisors of Transportation and Material Moving Workers
    • Date Posted
      June 19, 2026
    • Application Deadline
      July 29, 2026