Supervisor, Contact Centre Operations

Full time Supervisors of Office and Administrative Support Workers

Position: Supervisor, Customer Experience Centre

Department: Customer Operations, ATCO Electric

Location: Vegreville, AB

Why Work here:

As a supervisor, you will oversee day-to-day operations, support agents through complex or sensitive situations and ensure customers receive accurate, empathetic, high-quality service. Your leadership will help the team deliver exceptional interactions, maintain compliance, and continually elevate customer strong understanding of ATCO Electric’s business and established relationships across departments are valuable assets. This knowledge and connectivity enable you to provide timely, accurate support as agents handle a wide range of customer inquiries

What You’ll Do:

Provide daily guidance, coaching, and support to Customer Experience Centre agents to build capability, confidence, and strong performance

Support agents through operational and organizational...