Location
pasay, metropolitan manila, Philippines
Posted
June 06, 2026
Job Description
Asurion is a leading tech solutions provider dedicated to helping people protect, connect, and enjoy the latest technology. We are looking for a Supervisor, Call Center Operations to manage and coach a team of technical support representatives.
What you will be doing
The Supervisor, Call Center Operations is responsible for organizing and directing the daily activities of a tech support call center operation. The role includes building, managing, and coaching teams of Representatives who provide exceptional customer service, deliver consistent sales results, and execute tasks effectively.
- Manage and direct the daily activities and long‑term success of Representatives through coaching, training, development, and performance management.
- Assign tasks, follow‑up, answer questions, and give instructions as needed to meet customer needs.
- Drive sales, operational, and customer service metrics by motivating Representatives, holding them...