SUPERVISOR, BOX OFFICE – INTERNAL CANDIDATES ONLY

Full Time Supervisors of Office and Administrative Support Workers

Key Activities

Under the direction of the Senior Coordinator, Box Office, the Supervisor oversees the Box Office front-line team, ensures that customers are provided with exceptional service and that transactions, processes, protocols and procedures are accurately followed using the appropriate tools and platforms. The Supervisor collaborates and provides on-going feedback to management regarding the operations of the Box Office. The Supervisor supports, supervises, organizes and coordinates the workload and services provided by the Box Office front-line team on a day-to-day basis and ensures that they are kept up to date with internal communications. The Supervisor helps train and coach the front-line team and deals with escalated customer service issues. The incumbent also performs clerical, administrative and financial functions associated with event promotion, ticket sales and other activities, as required.

Other responsibilities include, but are n...