Strategic Workforce Planner

CGI

Full-time Human Resources
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Location
taguig, metro manila, Philippines
Posted
June 04, 2026

Job Description

A leading IT consulting firm in Metro Manila is seeking a Workforce Management Agent to support the Transfer Agency Client Service Desk. In this role, you will be responsible for forecasting workload, planning staffing, and monitoring real-time performance. Candidates should have 1–3 years of experience in a contact center, strong analytical skills, and proficiency in Excel and Workforce Management tools. This position offers opportunities for growth and development in a fast-paced environment.
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