Location
pajo, cebu, Philippines
Posted
June 15, 2026
Job Description
About the Role
We are looking for an operations leader who is comfortable in a data review as they are coaching a team member through a difficult pattern. The Strategic Operations Lead will lead a team of specialists and translate their observations into structured feedback to improve internal processes and the overall product.
What you’ll accomplish
- You will directly manage 30 to 50 specialists, owning their day‑to‑day performance, coaching cadence, and operational accountability.
- You will monitor and analyze signals across the enterprise: OCR trends, content flag patterns, mistake rate drivers, and turn findings into data‑backed insights for ops and product stakeholders.
- You will build and reinforce a team culture grounded in proactive issue ownership, where flagging, ticketing, and feedback are habits, not exceptions.
- You will serve as the primary escalation point for your team, ensuring every quality gap or proce...