Location
leeds, england, United-Kingdom
Posted
June 14, 2026
Job Description
Stepchange in Leeds is seeking a proactive Customer Solutions Specialist (IVAs) to join their Voluntary Arrangements team. This role involves managing client caseloads, supporting clients through important stages of their financial journey.
The ideal candidate will have strong communication, negotiation skills, and the ability to handle sensitive conversations with professionalism and empathy. Experience in customer-focused environments is preferred but not essential.
The position focuses on achieving sustainable outcomes that meet both client needs and organizational standards.
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