Location
toronto, on, Canada
Posted
July 20, 2026
Job Description
Become the Strategic Director of CX Experimentation at Kensington Tours, leading digital innovation in customer experiences. This critical role emphasizes strategic oversight and hands-on optimization within the luxury travel sector.
As a leader, you will direct initiatives that enhance customer interactions, leveraging robust analytics and testing methodologies to drive successful outcomes. Collaborating with cross-functional teams, you will ensure alignment around customer behaviors and conversion optimization goals. Your role is vital in shaping the future of client engagement across digital platforms.
Key Responsibilities:
• Oversee end-to-end experimentation execution
• Synthesize large volumes of behavioral data into insights
• Lead design and analysis of multivariate tests
• Ensure operational alignment with travel expectations
• Cultivate a culture of experimentation within the team
Requirements:
• 8–10+...
As a leader, you will direct initiatives that enhance customer interactions, leveraging robust analytics and testing methodologies to drive successful outcomes. Collaborating with cross-functional teams, you will ensure alignment around customer behaviors and conversion optimization goals. Your role is vital in shaping the future of client engagement across digital platforms.
Key Responsibilities:
• Oversee end-to-end experimentation execution
• Synthesize large volumes of behavioral data into insights
• Lead design and analysis of multivariate tests
• Ensure operational alignment with travel expectations
• Cultivate a culture of experimentation within the team
Requirements:
• 8–10+...