Strategic Customer Success Manager for Software Vendor Growth
Amazon Web Services (AWS)
Full-time
Other-General
Location
toronto, on, Canada
Posted
June 06, 2026
Job Description
Drive success for software vendors as a strategic Customer Success Manager. Facilitate cloud adoption and AI innovations tailored to unique client needs and goals.
You will manage and optimize a portfolio of ISVs, focusing on delivering value through strategic planning and operational excellence. This role demands strong communication skills and a thorough understanding of cloud technologies and software business strategies.
Key Responsibilities:
ā¢ Manage ISV accounts to ensure strategic success
ā¢ Lead customer workshops and executive meetings
ā¢ Align operational goals with cloud and AI capabilities
ā¢ Identify risks and implement preventative measures
ā¢ Collaborate closely with internal AWS teams
Requirements:
ā¢ Over 4 years in customer success or transformation roles
ā¢ Proven track record with senior technical stakeholders
ā¢ Knowledge of SaaS business strategies and growth plans
ā¢ Familiarity with cloud infrastructure and data strategies
ā¢ Fluenc...
You will manage and optimize a portfolio of ISVs, focusing on delivering value through strategic planning and operational excellence. This role demands strong communication skills and a thorough understanding of cloud technologies and software business strategies.
Key Responsibilities:
ā¢ Manage ISV accounts to ensure strategic success
ā¢ Lead customer workshops and executive meetings
ā¢ Align operational goals with cloud and AI capabilities
ā¢ Identify risks and implement preventative measures
ā¢ Collaborate closely with internal AWS teams
Requirements:
ā¢ Over 4 years in customer success or transformation roles
ā¢ Proven track record with senior technical stakeholders
ā¢ Knowledge of SaaS business strategies and growth plans
ā¢ Familiarity with cloud infrastructure and data strategies
ā¢ Fluenc...