Location
montreal, qc, Canada
Posted
July 04, 2026
Job Description
Strategic Account Manager – Montreal
Lightspeed is looking for a Strategic Account Manager to join our NoAM Retail engagement team. The primary objective is to drive retention and expansion of our highest valued customers.
Responsibilities
- Act as single point of contact and account owner for Lightspeed’s largest and highest valued customers
- Own and drive the strategy for each customer in your book of business
- Responsible for driving product adoption and Net Revenue Retention of book of business
- Plan and deliver Business Reviews and Success Plans, pulling in Strategic Account Executive as needed
- Monitor customer usage data, go-live dates, health indicators and translate into strategies for account retention and growth
- Advocate industry and customer needs within the Lightspeed organization to support and enable the prioritization and timely investment in innovatio...