Job Description
NAPA is a Parts Store and So much more! We are driven to have the best people on our team to get the right parts to the right place at the right time
The Role:
A Parts Professional provides prompt and courteous service to all customers over the telephone, in the store, or in the dealer’s shop. Looks up the parts application in catalogs or POS system. Processes orders for customers with a high degree of accuracy, efficiency, and courtesy. Assists and advises customers on how to best meet their needs, often dealing with questions and problems of a highly technical nature. Exhibits a thorough knowledge of products, performance standards, warranties, sales programs, and operating policies. Serves as a resource for advice to other store personnel
A Day in the life:
- Implements appropriate sales practices such as greeting customers, demonstrating product knowledge, and ability to quickly understand customer’s needs