Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
Enforces delivery of our operating model customer service standards.
Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
Supports the organization in customer acquisition through the promotion of our customer loyalty and credit card programs.
Operations
Demonstrates and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards.
Establishes plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook resulting in 100% system pricing including weekly pricing sweeps.
Responsible to deliver annual corporate shrink targets thr...