Location
laval (administrative region), qc, Canada
Posted
June 27, 2026
Job Description
What You'll Do
Customer Service
- Provide leadership to the team, consistently coach, and follow up to ensure the delivery of service model standards to each customer.
- Enforce delivery of our operating model customer service standards.
- Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
- Support the organization in customer acquisition through the promotion of our customer loyalty and credit card programs.
Operations
- Demonstrate and follow up on execution of Mark’s visual compliance standards, store maintenance and pricing standards.
- Establish a plan and follow up on execution of weekly price changes, promotional set‑ups, and department POP as per workbook, ensuring 100% system pricing including weekly pricing sweeps.
- Deliver annual corporate shrink targets through team education and en...