Location
putrajaya, putrajaya, Malaysia
Posted
July 03, 2026
Job Description
Job Description
Senior Storage Operations Specialist responsible for providing mentorship and support to front‑line Operations staff, managing 24x7 storage infrastructure support, leading incident/problem management, and driving automation and process improvements.
Responsibilities
- Provide mentorship and support to front‑line Operations staff in all regions for advanced incident/problem management and deployment of automation solutions with focus on up‑time improvement, anomaly detection and predictive analysis.
- 24x7 support for all RBC storage infrastructure components working on a shift rotation (storage infrastructure implementation and management including IBM, EMC Dell, Pure Storage, Brocade, NetApp, Cohesity and related products).
- Assist global platform teams with critical production support where escalation is required to lead in troubleshooting and service restoration.
- Develop and execute end‑to‑end change ma...