Location
singapore, singapore, Singapore
Posted
June 07, 2026
Job Description
Responsibilities
- Be the subject matter expert in storage area, proactively understand the customer environment and propose best use of the product
- Answer and resolve support cases across all severity levels
- Own all customer facing communications, ensuring the message is concise and professional
- Manage customer issues in a timely manner and escape to appropriate team as necessary
- Shares, and documents knowledge via FAQ / KB articles, which can be internal or customer facing
- Develop HDL and LLD for storage architecture
- Leads large multi participant customer calls, including hot escalations
- Participate / Lead one or two team projects to contribute to the process enhancement
- Develops junior support engineers through training, and coaching
- Manage the complex and critical cases with escalation team
- Contribute new ideas and theories to assist colleagues in brainstorming se...