Location
SAN DIEGO, CA, United States
Posted
July 11, 2026
Job Description
**Overview**
The **Virtual Expert Platform (VEP)** **team sits at the center of how Intuit connects customers to trusted guidance—through** **Human Intelligence (HI), AI-powered experiences, and deeply integrated AI + HI workflows** **. VEP powers a** **multi-billion-dollar Services business** **(including QuickBooks Live and TurboTax Live), enhances Customer Success by combining AI with human expertise, and enables Sales and Growth motions by connecting prospects and customers to the right expertise at the right time.**
VEP delivers **configurable, reusable platform capabilities** **that connect customers and small- and mid-market businesses to many forms of expertise—ranging from self-help and AI-assisted experiences to live, real-time expert engagement—across all Intuit products. This VEP team manages the capabilities that determine the best way to route a customer to the right expert and expertise and builds and manages various capabilities that suppo...
The **Virtual Expert Platform (VEP)** **team sits at the center of how Intuit connects customers to trusted guidance—through** **Human Intelligence (HI), AI-powered experiences, and deeply integrated AI + HI workflows** **. VEP powers a** **multi-billion-dollar Services business** **(including QuickBooks Live and TurboTax Live), enhances Customer Success by combining AI with human expertise, and enables Sales and Growth motions by connecting prospects and customers to the right expertise at the right time.**
VEP delivers **configurable, reusable platform capabilities** **that connect customers and small- and mid-market businesses to many forms of expertise—ranging from self-help and AI-assisted experiences to live, real-time expert engagement—across all Intuit products. This VEP team manages the capabilities that determine the best way to route a customer to the right expert and expertise and builds and manages various capabilities that suppo...