Sr. Technical Program Manager, Customer Experience and AI, Amazon Now (Project Tez)
Amazon
Full-time
other-general
Location
Bengaluru, India, India
Posted
July 06, 2026
Job Description
Description
Amazon Now is Amazon's quick commerce business, one of its largest and fastest growing, running 8+ marketplaces and handling 700k+ orders a day scaling to 2MM by year end. Tez CX is the customer experience org behind it. We are looking for a Sr. Technical Program Manager to own the customer experience end to end and build AI as a worldwide platform for Quick Commerce.
This role owns the journey from storefront through checkout and into delivery, returns, and lifecycle, and on top of it drives the three largest bets in the org: AI as a platform capability built once and run everywhere, customer service as a first class product experience, and the growth of what the store sells through product and selection discovery expansion. The north star is surfaceless shopping where customers shop by intent and the platform does the rest.
Key job responsibilities
- Own the AI platform roadmap for Quick Commerce, from foundations (context, evaluation, guardrails...
Amazon Now is Amazon's quick commerce business, one of its largest and fastest growing, running 8+ marketplaces and handling 700k+ orders a day scaling to 2MM by year end. Tez CX is the customer experience org behind it. We are looking for a Sr. Technical Program Manager to own the customer experience end to end and build AI as a worldwide platform for Quick Commerce.
This role owns the journey from storefront through checkout and into delivery, returns, and lifecycle, and on top of it drives the three largest bets in the org: AI as a platform capability built once and run everywhere, customer service as a first class product experience, and the growth of what the store sells through product and selection discovery expansion. The north star is surfaceless shopping where customers shop by intent and the platform does the rest.
Key job responsibilities
- Own the AI platform roadmap for Quick Commerce, from foundations (context, evaluation, guardrails...