Location
El Segundo, CA, United States
Posted
July 27, 2026
Job Description
The Sr. Specialist, Customer Care Operations Project Management is a seasoned project management professional responsible for leading Customer Care initiatives from inception through delivery. This role manages complex, non-repeatable work across multiple business units within the Care & Loyalty organization, requiring independent judgment, cross-functional collaboration, and a strong command of project planning methodologies.
The ideal candidate is a data-driven problem-solver who excels at translating operational challenges into structured project plans, communicating clearly with leadership, and driving measurable improvements across DIRECTV's contact center environment. This role operates with a moderate level of oversight and has direct impact on team and organizational outcomes.
**Here’s what you’ll do:**
**Project Management & Execution**
+ Manage end-to-end Customer Care projects — from initiation and planning through execution, monitoring, a...
The ideal candidate is a data-driven problem-solver who excels at translating operational challenges into structured project plans, communicating clearly with leadership, and driving measurable improvements across DIRECTV's contact center environment. This role operates with a moderate level of oversight and has direct impact on team and organizational outcomes.
**Here’s what you’ll do:**
**Project Management & Execution**
+ Manage end-to-end Customer Care projects — from initiation and planning through execution, monitoring, a...