Sr. Software Operations Team Lead

Full-time other-general

Job Family:

Software Development & Support (Digital)

Travel Required:

Up to 10%

Clearance Required:

Ability to Obtain Top Secret (TS)

What You Will Do:

• Lead day-to-day operations for a mission-critical cybersecurity and GRC platform supporting multiple federal stakeholders, ensuring consistent service delivery and operational stability
• Manage and track Service Level Agreements (SLAs) and system availability metrics to meet or exceed performance targets for uptime, responsiveness, and incident resolution
• Oversee operational reporting, including development of performance dashboards, metrics, and executive-level reporting to provide visibility into system health, risks, and compliance posture
• Coordinate continuous monitoring activities and s...