Job Description
Roles & Responsibilities :
Perform daily maintenance, administration, and troubleshooting on the ServiceNow platform.
Manage user access, roles, and permissions.
Monitor and ensure system stability and performance.
Configure and maintain workflows, business rules, UI policies, and UI actions.
Customize ServiceNow forms and fields based on business needs.
Develop and manage Service Catalog items, including designing workflows.
Provide support and resolution for issues related to ServiceNow.
Manage incident, problem, and change requests in the platform.
Collaborate with stakeholders to improve ITIL processes within ServiceNow.
Manage ServiceNow upgrades, patches, and hotfixes.
Ensure that customizations are compatible with new platform versions.
Conduct testing and valida...