Location
Sector 24, Haryana, India
Posted
July 12, 2026
Job Description
Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Key responsibilities:
- Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert).
- Drive team metrics
- Regularly monitor closure of service levels
- Ensure prompt escalations to the Team Captain
- Supervise team members in the absence of the Team Captain.
- Monitor performance and quality scores of team members
- Take production and escalated calls
- Add value to the program by identifying improvement areas
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and co...