Sr. Representative, CS-SEA/ANZ

Full-time Other-General

Overview

Responsible for timely and accurate Order Management and Order Fulfillment process to achieve customer satisfaction.

Responsibilities

• End to end Order Management and Order Fulfillment
• Resolve daily operational issues and seek to simplify and standardize customer service operational processes
• After-sales support through close monitoring and processing of Rebates and Quality Notification/Customer's claim.
• Contribute positively to KPI targets
• Build good relationships with all related internal and external stakeholders within and out of regional and global Supply Chain
• Obtain Customs Competency Certification as Certified Declarant
• Participate in customer service initiatives / projects for system and process transformation
• Support ad-hoc tasks as assigned, including but not limited to SAPPL key activities

Education/Experience Requirements

• Min Diploma in Operations M...