Sr. Quality Program Manager, Customer Defect Tracking & Resolution
ThermoFisher Scientific
Full-time
other-general
Location
Rochester, NY, United States
Posted
June 27, 2026
Job Description
**Work Schedule**
Standard Office Hours (40/wk)
**Environmental Conditions**
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office
**Job Description**
At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. As part of our team, you’ll help enable our customers to make the world healthier, cleaner, and safer.
The Sr. Quality Program Manager, Customer Defect Tracking & Resolution will lead the global intake, triage, tracking, escalation, and communication of customer-reported defects and quality issues. This role is responsible for ensuring a robust, compliant, and scalable process aligned with Thermo Fisher’s Quality Management System (QMS), applicable regulatory requirements (e.g., FDA, ISO), and customer expectations.
The successful candidate will bring strong technical expertise in quality or manufacturing engineering, combined with leadership cap...
Standard Office Hours (40/wk)
**Environmental Conditions**
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office
**Job Description**
At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. As part of our team, you’ll help enable our customers to make the world healthier, cleaner, and safer.
The Sr. Quality Program Manager, Customer Defect Tracking & Resolution will lead the global intake, triage, tracking, escalation, and communication of customer-reported defects and quality issues. This role is responsible for ensuring a robust, compliant, and scalable process aligned with Thermo Fisher’s Quality Management System (QMS), applicable regulatory requirements (e.g., FDA, ISO), and customer expectations.
The successful candidate will bring strong technical expertise in quality or manufacturing engineering, combined with leadership cap...