Location
chennai, tamil nadu, India
Posted
July 22, 2026
Job Description
Job Description – Quality Analyst (Health Escalation)
Location: Chennai, Tamil Nadu
Industry: Health Insurance
Role: Quality Analyst – Health Escalation
Employment Type: Full-Time
Key Responsibilities
- Monitor and evaluate customer interactions to ensure adherence to quality standards and company policies.
- Conduct quality audits for health insurance escalation calls and processes.
- Identify process gaps and recommend corrective actions to improve service quality.
- Provide timely and actionable feedback to agents and team leaders.
- Prepare and maintain quality reports, scorecards, and audit documentation.
- Track quality metrics and analyze trends to improve overall customer experience.
- Ensure compliance with internal processes and regulatory guidelines.
- Collaborat...