Location
Phoenix, AZ, United States
Posted
July 22, 2026
Job Description
Job Description
As a Support Analyst, you'll provide SME expertise in your respective domain as well as adjacent domains to ensure solutions are safe, secure, compliant and reliable. You'll identify development and support needs as well as take on large and complex design responsibilities supporting project tasks. You'll also engage with project and business sponsors refining operational support requirements and objectives of targeted solutions. You will facilitate dialogue and activities, and work to ensure team collaboration, including teams outside of your domain. You'll develop effective presentations and narratives for IT audiences. In this role, you'll also develop the operational support skills of one more junior engineer and may lead one engineer as the platform and operating model mature.
Your main responsibilities will be:
-Lead Genesys Cloud platform engineering and operations, providing senior-level support, incident management, root cause analysis, release coordin...
As a Support Analyst, you'll provide SME expertise in your respective domain as well as adjacent domains to ensure solutions are safe, secure, compliant and reliable. You'll identify development and support needs as well as take on large and complex design responsibilities supporting project tasks. You'll also engage with project and business sponsors refining operational support requirements and objectives of targeted solutions. You will facilitate dialogue and activities, and work to ensure team collaboration, including teams outside of your domain. You'll develop effective presentations and narratives for IT audiences. In this role, you'll also develop the operational support skills of one more junior engineer and may lead one engineer as the platform and operating model mature.
Your main responsibilities will be:
-Lead Genesys Cloud platform engineering and operations, providing senior-level support, incident management, root cause analysis, release coordin...