Job Description
Work Location: Toronto, Ontario, Canada | Hours: 37.5 | Line of Business: Business Management, Strategy & Support | Pay Details: $115,600 - $163,200 CAD
Job Description
North American Customer Operations (NACO) is a key enterprise function responsible for delivering contact centre operations and shared services across TD. NACO is evolving to become a strategic, revenue‑enabling distribution channel focused on seamless client experiences and operational excellence. The Strategy & Enablement (S&E) team drives transformation, productivity, and operating model evolution, including leveraging AI and automation to improve service delivery and create capacity. The Senior Manager, Transformation & Governance will support NACO’s transformation agenda, focused on enabling the Contact Centre of the Future. Reporting to the VP, Strategy, Planning & Data Insights, this role acts as a central integrator across transformation workstreams, ensuring governance, financial transpare...