Location
Syracuse, New York, United States
Posted
July 21, 2026
Job Description
is currently seeking a Senior Manager, Product Support Engineering. This role leads a team of more than 15 Product Support Engineers and field service representatives, guiding technical expertise, on-site support, documentation, and training for customers. You will manage staffing, budgets, and performance while shaping service strategies, interpreting customer requirements, and advancing team capabilities to support current and future sustainment needs.What You’ll DoThis is an experienced management position leading a team of 15+ Product Support Engineers who provide field services and engineering expertise, apply subject matter expertise to the creation of technical documentation and training, and influence the supportability of new product designs Perform functional management tasks including staffing modeling, performance appraisals, budget creation and management, hiring, and similar tasks Oversee operations of PSEs plus out-sourced field service repres...