Job Description
Location: Brampton, ON (Hybrid, 3 days on-site)
Language: English, advanced written and verbal communication required; bilingualism is an asset
Background Check Requirement: Upon hire
About the Opportunity
This is an exciting opportunity to shape and lead the evolution of a high-impact customer loyalty program within a large, fast-paced retail setting. You will play a pivotal role in designing and delivering a modern loyalty experience that drives customer engagement, retention, and long-term growth, while ensuring a seamless transition from legacy systems to a new technology ecosystem.
Working cross-functionally with teams across marketing, digital, operations, finance, and customer experience, you will act as the business owner of the loyalty function. Your work will directly influence how customers interact with the brand, ensuring every touchpoint is thoughtful, data-driven, and aligned with broader business objectives.