Job Description
Key Responsibilities
Leadership:
Manage and develop the HR (Associate Success) Shared Services team, fostering collaboration, accountability, continuous learning, and consistent service delivery.
Build a culture for the team focused on customer service, accountability, continuous improvement, and operational excellence.
Oversee core HR administrative services, including onboarding, benefits administration, employee life-cycle processes, records management, and offboarding.
Provide coaching, mentorship, and day-to-day support to team members to promote professional growth and performance.
Process Optimization & Continuous Improvement:
Identify and support opportunities to centralize, standardize, and improve HR operational processes across the region.
Monitor emerging HR service delivery trends and technologies and provide recommendations to improve effectiveness.
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