Sr Manager, CRM Operations

Full-time Management & Operations

About the Role

Grade Level (for internal use): 11

The CRM Operations team at S&P Global is a dynamic and integral part of our revenue operations, focused on optimizing the lead-to-cash value chain. We foster a collaborative environment where innovation, continuous improvement, and data‑driven insights are paramount, enabling us to deliver significant impact across the organization.

All employees are required to work from the office a minimum of 2 days per week.

Responsibilities and Impact

• Actively contribute to enhancing the efficiency of CRM operational systems and processes, leveraging professional know-how to support organizational knowledge and skill development.


• Serve as a subject matter expert, advising senior staff on complex CRM operational issues and guiding junior colleagues on best practices and operational processes.


• Collaborate with Technology teams to manage...