Sr. Manager Client Technology

FULLTIME Operations Specialties Managers

Job Description 
Sr Manager 
What we are looking for? 
* Right balance of leadership and management 
* Technically sound in Windows Server administration, overall IT operations, IT service delivery, well-versed with ITIL processes, and a strong troubleshooter of technical issues 
* Problem management with a methodological problem-solving approach (5 Whys, RCAs, Kepner-Tregoe) 
People Management Competencies 
* 13+ years of IT experience with at least 5 years managing 12–15+ team members 
* Experience leading junior managers/leaders and/or senior individual contributors 
* Plan/roster team members to ensure optimal 24x7 coverage 
* Coach, mentor, and develop staff, including onboarding and career development planning 
* Ensure effective utilization of staff to meet milestones/goals 
* Empower employees, delegate responsibility, and ...