Sr Manager Client Service Team

Full-time Management & Operations

The Sr Manager Client Service Team is responsible for the leadership of a team of Associate and Lead Associate Client Service Managers directing the activities of client services teams. The Manager formulates objectives and priorities and implements strategies/action plans with the long‑term business and competitive interests of the organization.

What you will do

• Direct the service operations, ensuring the delivery of high-level service to internal and external clients
• Improve team/organizational performance through analysis of issues/problems and work with peers to develop plans for improvement
• Anticipate and act in advance to deal with expected issues
• Meet organization objectives and determine how to use resources to meet schedules and goals
• Responsible for business retention, expense management, monitoring of service quality, monitoring of Securities Compliance processes and procedures and ensure SOX proce...