Sr. IT Support Technician

Contract-to-Hire Computer Occupations

Job Description

:

Our client, a leading healthcare organization managing skilled nursing and assisted living facilities across the Upper Midwest, is seeking a Senior IT Support Technician to support their transition to an internal IT model. This role provides advanced Tier 1 and Tier 2 technical support across multiple facilities, with a focus on end-user support, device standardization, and compliance-driven IT operations.

Reporting to the Senior Director of IT & Security, this technician will serve as a key resource for staff and residents, ensuring secure, reliable IT systems in alignment with HIPAA, DHS, and CMS requirements.

Minimum Qualifications:

Associate’s or Bachelor’s degree in IT, Computer Science, or related field (preferred).

7+ years of IT support experience, ideally in healthcare or multi-site environments.

Advanced troubleshooting skills for Windows 11, Microsoft 365, and UCaaS platforms.

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