Location
Reston, Virginia, United States
Posted
May 13, 2026
Job Description
Sr. IT Service Management Specialist
Citizenship: US citizens only
NOTE: The selected individual will be able to work remotely throughout the U.S.
Position Description
• Maintain the health, performance, and reliability of the ServiceNow platform.
• Configure and customize ServiceNow applications, including workflows, forms, business rules,
and reporting capabilities to meet operational requirements.
• Manage user roles, permissions, and access control in alignment with security policies and
organizational standards.
• Provide technical support and issue resolution, ensuring minimal disruption to IT services.
• Monitor system logs and performance, proactively identifying and addressing potential issues.
• Coordinate and implement new features, upgrades, and platform enhancements in line with
release schedules.
• Maintain thorough documentation of configurations, pro...
Citizenship: US citizens only
NOTE: The selected individual will be able to work remotely throughout the U.S.
Position Description
• Maintain the health, performance, and reliability of the ServiceNow platform.
• Configure and customize ServiceNow applications, including workflows, forms, business rules,
and reporting capabilities to meet operational requirements.
• Manage user roles, permissions, and access control in alignment with security policies and
organizational standards.
• Provide technical support and issue resolution, ensuring minimal disruption to IT services.
• Monitor system logs and performance, proactively identifying and addressing potential issues.
• Coordinate and implement new features, upgrades, and platform enhancements in line with
release schedules.
• Maintain thorough documentation of configurations, pro...