Location
San Luis Potosi, Mexico, Mexico
Posted
July 25, 2026
Job Description
As a Sr Cust Exp Specialist here at Honeywell, you will play a vital role in ensuring exceptional customer interactions and driving customer satisfaction.
You will report directly to our Customer Experience Manager and you’ll work out of our San Luis Potosi, Mexico location on a Hybrid work schedule.
In this role, you will impact the company by serving as the primary customer contact for your assigned portfolio of accounts, ensuring all customer needs and expectations are met. You will respond to inbound customer calls and emails regarding order inquiries such as ship dates, problems, order changes, repairs, and RMAs. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, and Product Managers to resolve customer issues. Additionally, you will process orders including order entry, expediting orders, change orders, returns, monitoring order status, and resolving discrepancies while acting as a change age...
You will report directly to our Customer Experience Manager and you’ll work out of our San Luis Potosi, Mexico location on a Hybrid work schedule.
In this role, you will impact the company by serving as the primary customer contact for your assigned portfolio of accounts, ensuring all customer needs and expectations are met. You will respond to inbound customer calls and emails regarding order inquiries such as ship dates, problems, order changes, repairs, and RMAs. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, and Product Managers to resolve customer issues. Additionally, you will process orders including order entry, expediting orders, change orders, returns, monitoring order status, and resolving discrepancies while acting as a change age...