Sr Cust Exp Specialist

Full time Information and Record Clerks

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.

End to end Order processing / order management 

Processing Returns 

Advocate of creating a memorable customer experience

Customer Invoicing 

YOU MUST HAVE 

 Bachelor's degree / equivalent, or High school diploma with significant relevant experience (3 years). 

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