Sr. Client Services IT Technician

Robert Half

Perm Computer Occupations
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Location
Calgary, Alberta, Canada
Posted
July 09, 2026

Job Description

THE ROLE:

Our client is looking for a Senior Client Services IT Technician to play a key role in supporting and maintaining IT environments across a diverse client base. In this position, you will combine advanced technical troubleshooting skills with a strong commitment to customer service, ensuring reliable and efficient technology operations while resolving complex technical challenges.

Key responsibilities include:

  • Serving as the primary point of contact for end-user support through in-person, phone, and remote channels
  • Providing troubleshooting and resolution for hardware, software, and network-related issues
  • Completing system installations, maintenance activities, and performance optimizations
  • Diagnosing and resolving LAN/WAN connectivity issues and supporting third-party applications and systems
  • Conducting follow-up with users to confirm successful issue resolution and overall satisfaction
  • Identifying client r...