Location
north vancouver, metro vancouver regional district, Canada
Posted
July 13, 2026
Job Description
Position Details
Hours of Work: 7.5 hours per day – 5 day week (M-F)
Work Arrangement: Hybrid 8
Salary Range: $85,170.00 – $121,176.00 annually
Location: North Vancouver, British Columbia, Canada
Internal posting – external applicants will not be considered.
Applicant accommodations are available. Please contact if needed.
Closing date: July 09, 2026
Position Highlights
The Customer and Channel Strategy department is seeking a highly skilled Senior Service Design Advisor. The ideal candidate will provide expertise in initiatives leveraging service design. This role focuses on ensuring services are designed with the customer in mind and how we might improve their experience.
- Creating Service Design artefacts: Develop service design artefacts such as detailed customer journey maps, service blueprints, personas, and others to design and evaluate new services or service improvements. <...