Location
Columbus, OH, United States
Posted
July 27, 2026
Job Description
Description
The Senior Business Intelligence Analyst supports the organization’s Voice of Customer (VoC) and customer insights efforts by analyzing data from customer feedback programs, external third-party research and internal customer and operational data. This individual is responsible for the development, implementation and maintenance of data-driven solutions to support strategic decision-making. Additionally, this role involves working closely with various senior CX leaders and business stakeholders to gather requirements, perform data analysis, and create insightful reports and dashboards. The ideal candidate is analytical, detail-oriented, and skilled at synthesizing data into compelling findings, recommendations and actionable customer insights.
Key Responsibilities
Customer Data Analysis
+ Analyze data from internal VoC programs (e.g., NPS, CSAT, transactional surveys, complaints, etc).
+ Review and interpret external third-party...
The Senior Business Intelligence Analyst supports the organization’s Voice of Customer (VoC) and customer insights efforts by analyzing data from customer feedback programs, external third-party research and internal customer and operational data. This individual is responsible for the development, implementation and maintenance of data-driven solutions to support strategic decision-making. Additionally, this role involves working closely with various senior CX leaders and business stakeholders to gather requirements, perform data analysis, and create insightful reports and dashboards. The ideal candidate is analytical, detail-oriented, and skilled at synthesizing data into compelling findings, recommendations and actionable customer insights.
Key Responsibilities
Customer Data Analysis
+ Analyze data from internal VoC programs (e.g., NPS, CSAT, transactional surveys, complaints, etc).
+ Review and interpret external third-party...