Sr. Associate - Customer Services - Projects

Skill Ventory

Full Time, Permanent Supervisors of Office and Administrative Support Workers
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Location
New Delhi, Delhi, India
Posted
June 10, 2026

Job Description

Roles and Responsibilities

  • This person will be a part of the Customer Service Strategy Team and shall be working as a part of the Projects Team.
  • To lead, design and implement strategy for the CS Function which provides adequate channels for customers to interact, ensure an omni-channel customer experience
  • Create roadmap and project schedule and project management plan with resource and material requirements.
  • Resolving issues as appropriate to ensure projects are executed within the agreed schedule, cost and performance
  • Plan, specify and maintain projects in line with the strategic plan/roadmap
  • Develop a comprehensive Customer Experience vision and strategy for Customer Engagement, Tiering etc.
  • Lead the efforts and process to gather and create requirements for process improvements.
  • Evaluate the impact of your changes by analyzing data sharing insights with the broader team
  • Cross Sell: ...

    • Job Details

    • Job Type
      Full Time, Permanent
    • Category
      Supervisors of Office and Administrative Support Workers
    • Date Posted
      June 10, 2026
    • Application Deadline
      July 20, 2026