Location
DEERFIELD, IL, United States
Posted
July 13, 2026
Job Description
**Job Description:**
**Job Summary:**
Responsible for optimizing Pharmacy and Retail customer operations, automated voice and messaging assistant (chatbot) and ongoing Natural Language Understanding (NLU) training on chat/IVR bots to ensure improved intelligence and a frictionless user experience. Contributes to creating natural language processing systems focusing on conversational technology, dialogue systems and chatbot technology. Develops requirements for process or system solutions within an assigned business domain(s) by interfacing with stakeholders and IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture). Conducts ongoing analysis of chatbot performance to provide process optimization recommendations, strategy development, industry trends, competitive analysis, and company positioning that deliver and exceed our users Key Performance Indicators (KPIs).
**Job Responsibilities:**
+ Collects, analyzes, makes specific re...
**Job Summary:**
Responsible for optimizing Pharmacy and Retail customer operations, automated voice and messaging assistant (chatbot) and ongoing Natural Language Understanding (NLU) training on chat/IVR bots to ensure improved intelligence and a frictionless user experience. Contributes to creating natural language processing systems focusing on conversational technology, dialogue systems and chatbot technology. Develops requirements for process or system solutions within an assigned business domain(s) by interfacing with stakeholders and IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture). Conducts ongoing analysis of chatbot performance to provide process optimization recommendations, strategy development, industry trends, competitive analysis, and company positioning that deliver and exceed our users Key Performance Indicators (KPIs).
**Job Responsibilities:**
+ Collects, analyzes, makes specific re...