Location
singapore, singapore, Singapore
Posted
June 02, 2026
Job Description
Overview
To offer advanced technical support, troubleshooting and doing root cause analysis to ensure positive customer feedback.
Key Responsibilities- To adhere to quality standards, regulatory requirements and company policies.
- To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
- To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
- To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
- To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.