Job Description
Squad Lead – ATM Operations
ATM & Self‑Service Channel Operations · Agile Delivery Model
Role Overview
The Squad Lead – ATM Operations is accountable for the end‑to‑end performance, resilience and continuous improvement of the Bank's ATM, CDM, ITM and Kiosk ecosystem across the UAE and IBG network. Operating within an Agile squad model, the role combines deep operational ownership with incident command, vendor governance, change control and business alignment — driving a shift from reactive operations to a predictive, automation‑led channel management approach.
Role Details
Job Title: Squad Lead – ATM Operations
Function: ATM & Self‑Service Channel Operations
Group: Technology & Operations
Delivery Model: Agile / Squad‑Based
Coverage: UAE & IBG
Reports To: Tribe Lead / Head of Self‑Service Channels
Grade: L
Key Responsibilities
- ATM Estate Ownership – Own the end‑t...