Specialist Service & Performance Management

Full-time IT & Technology

## Specialist Service & Performance ManagementApplylocations: Kuala Lumpurtime type: Full timeposted on: Posted Todayjob requisition id: JR **Service management*** Assist in implementing service management practices, governance frameworks, and operating models for OS&S to ensure consistent and efficient service delivery**KPI and reporting support*** Collaborate with service lines to define key performance indicators (KPIs) and reporting standards, ensuring alignment with business objectives and compliance requirements* Ensure that KPIs, trends and analysis are presented in a way that enables effective decision-making and strategic steering**Performance monitoring*** Utilize digital tools and analytics to monitor service performance, identify areas for improvement, and provide actionable insights to stakeholders* Prepare and deliver regular management reports to provide OS&S leadership with clear, data-driven insights on service performance**Continuous improvement initiatives***...