Job Description
Specialist Resolution Caseworker (Complaints)
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
Location: Remote
Salary : £42,000 per annum
Vacancy Type: Permanent, Full time
Closing Date: 26th June 2026
It matters. So they’re bringing it closer to home.
Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They’ve listened. That’s why they’re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next.
They’re also adapting how they handle complaints and looking for people who want to be part of delivering a better experience from the very first conversation. They need a Specialist Resolution Caseworker to take own...