Job Description
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are.
About the Role:
We are looking for a Global People Care (GPC) Specialist to join our Global People Care team. In this role, you will support the resolution of complex HR questions and cases that require human expertise beyond digital self‑service. You will act as a trusted partner for employees, managers, and HR stakeholders by providing guidance on policies and processes, managing cases end to end, maintaining data quality, and helping improve the overall employee experience.
Key Responsibilities:
- Manage complex HR inquiries and issues escalated from digital support channels, ensuring timely, accurate, and high-quality resolution.
- Provide guidance ...